This Privacy Policy (the “Policy”) is intended to inform you of our practices regarding the collection, use, processing, disclosure, retention, and destruction of your personal information.
In the course of our operations, we collect, use, and process certain personal information in order to provide our services. For this reason, confidentiality and privacy matters are central to our concerns.
By providing us with your personal information, you agree that it will be processed in accordance with this Policy, and you authorize our organization and our service providers to process your personal information for the purposes set out below.
Note: If you are a minor under the age of 14, please do not provide us with personal information without the express consent of the holder of parental authority or your guardian.
1. Who are we?
LES IMMEUBLES COLDBROOK INC. is a real estate agency operating in the Eastern Townships region.
Our mission is to meet the needs of our clients, whether they are looking to buy or sell commercial or residential property in the Eastern Townships region.
Accordingly, LES IMMEUBLES COLDBROOK INC. is responsible for processing the personal information in its possession, all in accordance with applicable legislation.
2. What personal information do we collect?
We may collect and process different types of personal information in the course of providing our services and carrying out our activities, including the following:
- Identity information (first and last name);
- Contact information (email address and telephone number);
- The address and characteristics of the residence you wish to sell, as well as photos and/or videos of it, where applicable;
- Information that may indirectly identify you: location, including the location associated with your IP address, your interests and preferences, including your preferred official language, your saved searches, your preferred real estate listings, data related to your device (including device identifiers), and how you interact with our website.
- The contact information of our directors, employees, and brokers (where applicable), namely first and last names, mailing address, email address, and telephone numbers;
- Information related to the recruitment of directors, employees, or brokers (where applicable), such as résumés and other relevant information;
- Any other personal information voluntarily provided by email or otherwise;
3. How do we collect your personal information?
We collect your personal information in several ways:
- When you send us an email ([email protected]) or a message through our webpage; (https://coldbrook.ca/fr/agence/ or https://coldbrook.ca/fr/vendre/);
- By telephone (450-242-1166);
- When you contact our brokers by email;
- By mail or directly by visiting our offices to speak with members of our team (123 Lakeside, Knowlton (QC) J0E 1V0); or
- Through cookies;
4. How do we use your personal information?
Your personal information will be used in accordance with the consent you have given and in accordance with applicable personal information protection legislation.
We may therefore use your personal information in the following circumstances, in accordance with the framework described above:
- To provide our services (update our website, update our brokers’ and clients’ data, respond to any request, etc.), to administer and perform our services, and to conduct our business generally;
- To respond to inquiries from people who visit our website;
- To contact you in connection with our day-to-day operations if you hold or apply for a position as a director, employee, or broker;
- To send information by email about the real estate market according to the person’s preferences (selected areas) and when that person has chosen to receive such communications (they may unsubscribe at any time);
- To respond to requests for information (email, telephone, or otherwise);
- To satisfy and comply with legal, regulatory, or risk management obligations.
We will use personal information solely for the purpose of achieving the main objective for which it was collected and for legitimate purposes compatible with that main objective.
5. With whom do we share personal information?
We may share or provide access to your personal information (in addition to our directors, employees, and brokers, where applicable) with certain third parties, including the following:
- Third-party service providers and/or partners that provide us with website services, administrative support, maintenance, and other services;Because these third parties may have access to personal information or process it as part of the services they provide to us, we limit the sharing of or access to personal information with these service providers to only the information reasonably necessary to enable them to perform their functions.In this regard, we require our providers to take all reasonable and legally compliant measures to ensure the confidentiality and protection of this personal information;
- Government, regulatory, or law enforcement bodies when we are required to disclose this information or if we believe in good faith that such disclosure is necessary to comply with applicable laws;
6. How long do we retain personal information?
We will retain your personal information for the fulfillment of the purposes for which this personal information was provided to us and for all related authorized purposes.
We will therefore stop using your personal information as soon as the relevant purposes have been fulfilled or as soon as you withdraw your consent in this regard.
7. Where do we store personal information?
Our processing of personal information is intended only for persons established in Québec.
For this reason, your personal information is stored in Québec, whether on our servers or on those of our service providers.
Where applicable, we ensure that these providers offer adequate protection with regard to generally recognized principles for the protection of personal information by having them sign a written agreement to that effect.
8. How do we protect personal information?
We recognize that information security is an integral part of the confidentiality of personal information. For this reason, we implement good practices to ensure the protection of personal information in accordance with applicable legislation.
In this regard, we maintain reasonable physical, technical, organizational, and legal safeguards to protect your personal information against unauthorized access, use, modification, disclosure, and/or destruction that is not compliant with applicable legislation.
All members of LES IMMEUBLES COLDBROOK INC. and our brokers, as well as third-party providers whose services we may retain and who process personal information on our behalf, are also contractually bound to respect the confidentiality of personal information.
9. Links to other sites
The website of LES IMMEUBLES COLDBROOK INC. may provide hyperlinks to other sites. Information exchanged on those sites is not subject to this Privacy Policy, but to that of the external site concerned, if one exists. Where applicable, we invite you to consult it before providing your personal information to third parties.
LES IMMEUBLES COLDBROOK INC. shall not be held responsible for the policies, procedures, and practices of its partners regarding the protection of personal information.
10. What rights does a person have with respect to their personal information?
10.1 Rights of access, rectification, and withdrawal of consent
To access your personal information, request rectification of your personal information, or withdraw your consent to the disclosure or use of your personal information, you must submit a written request to our Privacy Officer at LES IMMEUBLES COLDBROOK INC. (contact information appears at the end of this Policy).
A request for rectification must be particularly specific and must properly identify you so that we can adequately correct or complete personal information deemed inaccurate or incomplete. Where applicable, such a request to withdraw consent could result in the end of the services our organization provides to the person concerned.
10.2 Processing requests
LES IMMEUBLES COLDBROOK INC. will normally respond to requests for access, rectification, or withdrawal of consent within 30 days, in accordance with the time limits prescribed by the Act respecting the protection of personal information in the private sector.
All necessary assistance will reasonably be provided to individuals who wish to access or rectify their personal information, including help clarifying exactly what they are seeking.
Depending on the amount of information requested in an access request, nominal fees may reasonably be charged to cover the costs incurred in responding to the request.
If we must refuse a person access to their personal information for legal, regulatory, or other reasons, written notice will be provided.
To exercise any of these rights, please contact us as indicated in the “How to contact us” section below.
10.3 Your recourse before the Commission d’accès à l’information
If you are not satisfied with how LES IMMEUBLES COLDBROOK INC. handled your request for access to or rectification of your personal information, including in the event of no response or an unsatisfactory response, you may submit an application for review of a disagreement to the Commission d’accès à l’information. To learn more, please consult the following link: https://www.cai.gouv.qc.ca/protection-renseignements-personnels/citoyens-protection-renseignements-personnels/recours-devant-commission
11. How do we use cookies?
When you use our website, we may install a “cookie” on your computer. Cookies are small data files created by your web browser and placed on your computer. They may have several functions, including improving the operation of our website.
We automatically install the cookies necessary for our website to function properly, but we may install others (such as performance, functionality, and marketing cookies) only with your consent. These cookies are disabled by default.
You can obtain more information about the cookies we use:
- When you first connect to our website, a cookie banner informs you that cookies are used and you are invited to accept all cookies or save your preferences and refuse cookies that are not essential to browsing our website.
- You may configure your preferences and change your choices at any time during subsequent visits to our website by clicking the Cookie Preferences link located on our website page.
Our website may include social media plug-ins (Facebook, etc.). These social media plug-ins are buttons that allow you to share your experiences on our website with others through social media platforms. These platforms install their own cookies on your devices.
12. How to contact us?
If you have any questions about this Privacy Policy or how we process your personal information, or if you wish to exercise your rights, please contact our Privacy Officer by email or by mail at the following contact information:
By mail:Privacy Officer
LES IMMEUBLES COLDBROOK INC.
123, chemin Lakeside
Ville de Lac-Brôme (QC) J0E 1By email: [email protected]
13. How do we update this Privacy Policy?
We may modify the content of our website and the way cookies are used.
These modifications may result in changes to our privacy practices, this Privacy Policy, and the cookie banner on our website.
If any changes are made, an appropriate notice will be posted on our website.
We therefore invite you to consult them regularly in order to stay informed about how we process personal information.
Last updated: November 30, 2025